Normal trading period shipping costs & delivery times:

  • FREE SHIPPING with all orders.

Delivery Times

  • Adcock Ingram Critical Care (AICC) delivers from Monday to Friday, between 08:00 and 17:00.
  • AICC uses in-house services for the delivery of all online orders. We ship to any physical address but unfortunately, not to PO Boxes.

Undeliverable Packages/Double Delivery

  • Undelivered parcels will be returned to our offices, and we will then contact you to reschedule delivery.
  • Please ensure that you provide the correct delivery details on your order and ensure somebody takes delivery of your order.

Order Collections

  • If you would like to return or exchange your order, please contact us here with your order number and the details of your request. 
  • You will receive a pre-printed waybill that needs to be signed and attached to your parcel. This process protects our customers against any lost parcels.
  • The parcel should be returned within 7 days and in its original condition

Please contact us here for further queries.

Customer service hours: Monday to Friday: 8 am to 5 pm